Accie Business Suite
CRM, Desk, and Field Service — unified under one platform with Orbit AI assistance built into every module, human-in-the-loop controls, and native WhatsApp support via your own WABA. Designed for teams that serve customers across channels, locations, and time zones. In active development — join the waitlist for early access.
Quick answer
Accie Business Suite is in active development — CRM, Desk, and Field Service with Orbit AI assistance and human-in-the-loop controls. Not generally available yet. Join the waitlist to be notified about beta access and launch.
What is coming in Business Suite
- CRM Contacts, companies, leads, pipeline stages, and activities. AI-suggested next actions and a timeline your team will reference, not just maintain.
- Desk Ticket queues, SLA rules, macros, and CSAT. Orbit AI drafts replies, and humans approve before anything reaches a customer.
- Field Service Work orders, site visits, GPS check-ins, and photo evidence. A PWA that works from a field technician's phone as well as an operations manager's desktop.
- Orbit AI — built in, not attached AI assistance shared across every module with common context. Suggests, drafts, and automates — but holds for human approval on anything customer-facing or high-stakes.
- WhatsApp, forms, and web chat Bring your own WABA — Accie connects without reselling credits. Embeddable public intake forms and web chat widget across all plans.
- Human-in-the-loop agents Agents handle volume and routine actions. Escalation paths are first-class — people stay accountable at every decision point.
- MCP skills across the Suite Every module ships with Model Context Protocol skills so any AI agent in your organisation can interact with CRM, desk, and field data through structured tool calls.
Get early access
We will email you when beta access opens — Accie Business Suite is not available yet.
Suite FAQ
Common questions
Is Accie Business Suite available today?
No. Accie Business Suite is in active development and is not generally available. Join the waitlist above to be notified about beta access and launch timing. Accie OCR is live today if you need document extraction now.
Which modules are included?
CRM, Desk, and Field Service — plus Inbox, Knowledge, and Orbit AI assistance built into each module. WhatsApp via your own WABA, public intake forms, and web chat are part of the channel story.
Will Business Suite support WhatsApp?
Yes — bring your own WABA (WhatsApp Business Account). Accie connects to it without reselling credits or managing a shared pool. Your WhatsApp presence remains yours.
What countries will Business Suite be available in?
Business Suite is being built for global teams from the start — with multi-country platform plumbing, localisation, and regional data processing in the architecture. Specific availability will be announced as regions open.